MOOVINME CONSUMER TERMS OF SERVICE

These Consumer Terms of Service (the “Terms”) are a legally binding agreement between you and Moovinme, Inc. (“Moovinme,” “we,” “us,” or “our”) governing your access to and use of the Moovinme consumer move-preparation service, including our websites, web application, features, content, personalized move-preparation plans, task instructions, recommendations, and related services (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. BY CHECKING THE BOX INDICATING YOUR ACCEPTANCE AND PROCEEDING TO USE THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. ACCEPTANCE AND ELIGIBILITY

1.1 Acceptance. You accept these Terms by affirmatively indicating your agreement through the Service. Moovinme will record your acceptance, including the date and time of acceptance and the version of these Terms accepted. Your use of the Service is also subject to the Moovinme Consumer Privacy Policy.

1.2 Primary Account Holder. You must be at least eighteen (18) years old and have the legal capacity to enter into these Terms to create a primary Moovinme consumer account or activate a Move Plan for yourself or your household.

1.3 Minors. A minor may participate in a Move Plan only if the minor is at least thirteen (13) years old and is added or authorized by an adult who has the legal authority to do so. The adult adding or authorizing the minor represents and attests that the minor is at least thirteen (13) years old and that the adult has authority to permit the minor’s participation. Children under thirteen (13) may not create an Account, access the Service as a user, or be added as Participants to a Move Plan.

1.4 Other Participants. You may be able to add or invite other household members, helpers, or service providers to participate in a Move Plan. Each person who accesses the Service through an authenticated account must satisfy any applicable eligibility requirements and comply with these Terms.

2. DEFINITIONS

“Account” means an account used to access the consumer Service.

“Move Day” means the move date selected for a Move Plan.

“Move Plan” means the personalized move-preparation plan generated and maintained through the Service for a particular move.

“Participant” means a person added or invited to participate in a Move Plan, including an adult household member, eligible minor, or service provider, as applicable.

“Sponsored Plan” means access to a Move Plan that is provided to a recipient through Moovinme Business or another authorized Moovinme program rather than purchased directly by the recipient.

“User Content” means information, content, and data that you or your authorized Participants submit to the Service. User Content does not include Moovinme Content.

“Moovinme Content” means the Service and all content and technology owned or licensed by Moovinme, including software, algorithms, scheduling and recommendation logic, task templates, task instructions, methodologies, designs, graphics, documentation, and other proprietary materials, including Moovinme Content incorporated into a Move Plan.

3. WHAT MOOVINME IS

3.1 Move-Preparation Technology. Moovinme is a move-preparation technology platform. Moovinme helps users organize and prepare for the work leading up to Move Day. Depending on the features available, the Service may use information about a home, Move Day, rooms, appliances, Participants, responsibilities, availability, and other move-related information to generate and maintain a personalized Move Plan.

3.2 What the Service May Provide. The Service may schedule move-preparation work, organize tasks by room or other category, assign or help coordinate responsibilities among Participants, provide detailed task instructions, make packing and moving supplies recommendations, and provide other tools designed to help users prepare for a move.

3.3 What Moovinme Is Not. Moovinme is not a moving company, mover, transportation provider, relocation company, professional organizer, contractor, property manager, employer, or provider of physical moving services. Moovinme does not transport property or perform the physical tasks contained in a Move Plan. Unless expressly stated otherwise, Moovinme does not employ, supervise, endorse, or control Participants or third-party service providers involved in your move.

3.4 No Guaranteed Outcome. Moovinme is a planning and preparation tool. We do not guarantee that you will complete every task, be fully prepared by Move Day, avoid delays or disruptions, require any particular quantity of supplies, or achieve any particular moving, financial, employment, housing, or other outcome.

4. ACCESS TO THE SERVICE AND MOVE PLANS

4.1 Direct Purchase. A consumer may purchase access to one Move Plan directly from Moovinme for the price disclosed at the time of purchase. A direct consumer purchase is a one-time purchase for one Move Plan and is not a recurring subscription. Moovinme will not impose a recurring subscription charge for that purchase unless you separately and affirmatively agree to a future recurring service.

4.2 Sponsored Plans. You may receive access to a Move Plan from a business or other authorized sponsor. A Sponsored Plan does not require you to purchase that Move Plan from Moovinme. To activate and use a Sponsored Plan, you must complete the applicable redemption and setup process and accept these Terms and the Consumer Privacy Policy.

4.3 Consumer Relationship After Redemption. Once a Sponsored Plan is redeemed and activated, your use of that Move Plan is governed by these Terms and the Consumer Privacy Policy. The sponsoring business is not a party to your consumer Move Plan merely because it provided or paid for your access. Your activated Sponsored Plan remains subject to the normal consumer lifecycle even if the sponsoring business later closes, suspends, or terminates its Moovinme Business account.

4.4 Sponsor Access. A sponsor does not, merely because it provided your Sponsored Plan, receive access to your Move Plan, tasks, household information, preparation progress, availability, responsibilities, or other private Move Plan content. Moovinme Business may provide the sponsor with limited gift or redemption lifecycle information associated with the sponsor’s provision of the Sponsored Plan, such as whether an invitation was sent, redeemed, or expired.

4.5 Plan Lifecycle. A Move Plan is organized around the Move Day you provide. The fact that a Move Day has passed does not, by itself, terminate these Terms. Availability of particular Move Plan features before or after Move Day may change as part of the normal operation and evolution of the Service.

5. PARTICIPANTS, MINORS, AND SHARED MOVE PLANS

5.1 Adding Participants. Where supported, the primary account holder may add, invite, remove, or manage Participants. You are responsible for providing accurate information about Participants and for having appropriate authority or permission to provide their information to Moovinme and invite them to participate.

5.2 Participant Visibility. Moovinme is designed to support coordinated move preparation. Information entered into a shared Move Plan may be visible to other authorized Participants when visibility is reasonably necessary for the Service to function, including task assignments, responsibilities, room-related information, availability-related information, and project status. Participation in a shared Move Plan does not give one Participant unrestricted access to another person’s Account or information that the Service does not make available to that Participant.

5.3 Minors. The adult who adds or authorizes a minor is responsible for determining that the minor’s participation and assigned activities are appropriate for the minor. Moovinme may limit functionality, weighting, assignments, or other features for minors.

5.4 Service Providers and Other Helpers. A service provider or other helper added to a Move Plan is not an employee, agent, contractor, or representative of Moovinme solely because that person participates in the Move Plan. Any separate agreement, payment, work, or relationship between you and a service provider or helper is between you and that person or business.

6. USER RESPONSIBILITIES AND ACCOUNT SECURITY

6.1 Accurate Information. You agree to provide information that is accurate, current, and complete to the extent reasonably necessary for the Service. Because Moovinme recommendations depend on information provided by users, inaccurate or incomplete information may affect your Move Plan.

6.2 Account Credentials. You are responsible for safeguarding your Account credentials and for activity conducted through your Account to the extent within your control. You may not knowingly allow another person to impersonate you or use your credentials as their own. Notify Moovinme promptly at support@moovinme.com if you believe your Account has been accessed without authorization.

6.3 Lawful Use. You may use the Service only for lawful purposes and in compliance with these Terms and applicable law.

6.4 Your Decisions. You remain responsible for decisions concerning your move, household, property, Participants, service providers, and performance of physical tasks. You should use your own judgment when deciding whether and how to perform any activity suggested by the Service.

7. PLAN RECOMMENDATIONS, TASK INSTRUCTIONS, AND SAFETY

7.1 Personalized Recommendations. Move Plans, schedules, assignments, sequencing, availability recommendations, and other outputs are generated using information provided through the Service and Moovinme’s proprietary methods. They are recommendations and planning tools, not guarantees.

7.2 Task Instructions. Moovinme may provide detailed instructions intended to help users understand how to complete move-preparation tasks. Instructions are general guidance and cannot account for every home, appliance, building rule, product, physical condition, hazard, or circumstance.

7.3 Safety and Manufacturer Instructions. You are responsible for evaluating whether a task can be performed safely in your circumstances. Follow applicable manufacturer instructions, warnings, property or building requirements, and applicable laws and regulations. Do not perform work that exceeds your abilities or that reasonably requires specialized training, licensing, equipment, or professional assistance. When appropriate, use a qualified professional.

7.4 Physical Activity. Move preparation may involve lifting, carrying, reaching, cleaning, packing, disconnecting or handling household items, and other physical activity. You and your Participants are responsible for deciding whether you can safely perform such activities and for taking appropriate precautions.

8. PACKING AND MOVING SUPPLIES RECOMMENDATIONS

8.1 Estimates. Moovinme may provide a customized recommended packing and moving supplies list. Recommended quantities and types are estimates generated from information available to the Service and Moovinme’s recommendation methodology. Actual needs vary and may differ from the recommendation.

8.2 Moovinme Does Not Sell Recommended Supplies. Moovinme does not sell the packing and moving supplies recommended by the Service. Unless expressly stated otherwise, any purchase of supplies from a third party is a transaction between you and that third party.

9. THIRD-PARTY SERVICES, PRODUCTS, AND LINKS

9.1 Independent Third Parties. The Service may refer to, link to, interoperate with, or allow you to coordinate with third-party products, websites, applications, service providers, or other resources. Unless expressly stated otherwise, those third parties are independent from Moovinme.

9.2 Third-Party Terms. Your use of a third-party product or service is governed by your relationship and any applicable terms with that third party. Moovinme is not responsible for the acts, omissions, products, services, availability, pricing, or performance of independent third parties.

10. FEES, PAYMENT, SPONSORED PLANS, AND REFUNDS

10.1 Direct Consumer Price. For a direct consumer purchase, you will be charged the price and applicable taxes, if any, disclosed before you complete the purchase. The current price displayed through the applicable purchase flow controls for that transaction.

10.2 One-Time Purchase. A direct consumer purchase is a one-time charge for one Move Plan. It is not a subscription and does not automatically renew.

10.3 Payment Processing. Payments may be processed by a third-party payment processor. You agree to provide accurate payment and billing information and authorize the applicable charge when you complete a purchase.

10.4 Refunds. Except as required by applicable law or as expressly stated by Moovinme at the time of purchase, amounts paid for a Move Plan are non-refundable once Moovinme has generated the purchased Move Plan and made it available to you through the Service. If a technical error prevents Moovinme from generating or providing purchased access to your Move Plan, contact support@moovinme.com so that we can investigate and, as appropriate, restore access, correct the transaction, or provide another remedy.

10.5 Sponsored Plans. A recipient of a Sponsored Plan is not charged by Moovinme for the sponsored access. Any commercial arrangement between Moovinme and the sponsoring business is governed separately and does not alter the recipient’s rights and responsibilities under these Terms.

11. PRIVACY AND USER CONTENT

11.1 Consumer Privacy Policy. Moovinme’s collection, use, disclosure, retention, and other processing of personal information in connection with the Service is described in the Moovinme Consumer Privacy Policy, which is incorporated into these Terms by reference where permitted by law.

11.2 Ownership of User Content. As between you and Moovinme, you retain your rights in User Content you provide to the Service.

11.3 License to Operate the Service. You grant Moovinme a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use User Content only as reasonably necessary to provide, secure, maintain, support, and improve the Service, comply with law, and exercise rights expressly permitted by these Terms and the Consumer Privacy Policy.

11.4 Rights to Submitted Information. You represent that you have the rights, permissions, or authority reasonably necessary to provide User Content to the Service, including information about Participants that you are authorized to provide.

11.5 Aggregated and De-Identified Information. To the extent permitted by applicable law and the Consumer Privacy Policy, Moovinme may create and use aggregated or de-identified information that does not reasonably identify you or another individual to operate, analyze, secure, improve, and develop Moovinme’s products and services.

12. MOOVINME INTELLECTUAL PROPERTY AND LIMITED LICENSE

12.1 Moovinme Ownership. Moovinme and its licensors retain all right, title, and interest in and to Moovinme Content, including the Service, software, algorithms, scheduling logic, recommendation methodologies, task templates, task instructions, designs, graphics, trademarks, documentation, and improvements to them. Except for the limited rights expressly granted by these Terms, no rights in Moovinme Content are transferred to you.

12.2 Personal-Use License. Subject to your compliance with these Terms, Moovinme grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service and Moovinme Content made available through your Move Plan for your personal and household move-preparation purposes.

12.3 Personalized Output. Your Move Plan may combine User Content with Moovinme Content and proprietary outputs generated by the Service. You may use your Move Plan for your personal move-preparation purposes, but Moovinme retains ownership of the underlying Moovinme Content, methods, task content, software, and technology incorporated into or used to generate the Move Plan.

12.4 Feedback. If you voluntarily provide suggestions or feedback about the Service, you grant Moovinme the right to use that feedback without restriction or compensation, provided that this does not give Moovinme ownership of your personal User Content.

13. ACCEPTABLE USE AND RESTRICTIONS

You may not, and may not assist another person to:

(a) copy, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, or attempt to discover source code, algorithms, models, recommendation logic, or non-public technology underlying the Service, except to the limited extent such a restriction is prohibited by law;

(b) scrape, crawl, harvest, systematically extract, or use automated means to access the Service or collect Moovinme Content except as expressly authorized by Moovinme;

(c) use bots, scripts, automated agents, or other non-human means to create accounts, access protected functionality, or interfere with normal operation of the Service without authorization;

(d) circumvent or attempt to circumvent authentication, security, rate limits, access controls, or other technical restrictions;

(e) probe, scan, test, or exploit vulnerabilities without Moovinme’s prior written authorization;

(f) upload or transmit malicious code or interfere with the integrity, security, or performance of the Service;

(g) use the Service or Moovinme Content to build, train, develop, or materially assist a competing product or service, or to reproduce Moovinme’s proprietary task library, recommendation methods, or scheduling functionality;

(h) sell, resell, rent, lease, sublicense, distribute, or commercially exploit your consumer access to the Service except as expressly authorized by Moovinme;

(i) impersonate another person, misrepresent your identity, or use the Service fraudulently; or

(j) use the Service in violation of applicable law or the rights of another person.

14. SERVICE CHANGES, AVAILABILITY, AND SUPPORT

14.1 Service Evolution. Moovinme may modify, improve, replace, add, or discontinue features or portions of the Service as the product evolves. This may include changes to interfaces, algorithms, recommendations, task content, scheduling behavior, supported devices, and other functionality. We will not use this Section to avoid providing a Move Plan that has already been purchased or validly activated, but particular features and functionality may change over time.

14.2 Availability. We work to make the Service available reliably, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable because of maintenance, updates, security events, third-party service failures, internet or network conditions, force majeure events, or other circumstances.

14.3 Support. Consumer support is available through the support methods Moovinme makes available, including support@moovinme.com. Unless Moovinme expressly states otherwise, no guaranteed response time or service-level commitment applies to consumer support.

15. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND MOOVINME CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, MOOVINME DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

MOOVINME DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT EVERY RECOMMENDATION, SCHEDULE, ASSIGNMENT, INSTRUCTION, SUPPLIES ESTIMATE, OR OTHER OUTPUT WILL BE COMPLETE OR APPROPRIATE FOR EVERY USER OR CIRCUMSTANCE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS A WARRANTY, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Moovinme and its affiliates, officers, directors, employees, agents, successors, and assigns from third-party claims, damages, liabilities, losses, costs, and reasonable attorneys’ fees arising out of or relating to: (a) your unlawful or unauthorized use of the Service; (b) your material breach of these Terms; (c) User Content you provide that infringes or violates the rights of another person; or (d) your fraud, willful misconduct, or violation of applicable law. Moovinme will provide reasonable notice of a claim for which it seeks indemnification and reasonable cooperation in the defense. This Section does not require you to indemnify Moovinme for Moovinme’s own negligence, willful misconduct, or violation of law to the extent such indemnification is prohibited by applicable law.

17. LIMITATION OF LIABILITY

17.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOOVINME AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR SIMILAR LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOOVINME’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO MOOVINME FOR THE MOVE PLAN GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

17.3 Non-Excludable Liability. The limitations in this Section do not apply to liability that cannot lawfully be excluded or limited under applicable law.

18. SUSPENSION AND TERMINATION

18.1 Suspension. Moovinme may suspend or restrict access to the Service when reasonably necessary to address suspected fraud, unlawful or abusive use, a material breach of these Terms, a security threat, unauthorized access, nonpayment of an applicable charge, a legal or regulatory requirement, or conduct that threatens the Service or other users. Where reasonably practicable, Moovinme will provide notice and an opportunity to cure before suspension for a curable breach.

18.2 Termination by You. You may stop using the Service at any time. Stopping use does not entitle you to a refund except as provided in Section 10 or required by law.

18.3 Termination by Moovinme. Moovinme may terminate your access for a material breach that remains uncured after reasonable notice when cure is appropriate, or immediately when necessary because of fraud, unlawful conduct, serious security risk, or legal requirement. Moovinme may also discontinue the consumer Service generally. If Moovinme permanently discontinues the Service in a manner that prevents use of a recently purchased and otherwise active Move Plan, Moovinme may provide a reasonable substitute, credit, or refund as appropriate under the circumstances and applicable law.

18.4 Effect on Sponsored Plans. Termination, suspension, or closure of a sponsoring business’s Moovinme Business account does not by itself terminate a Sponsored Plan that you already redeemed and activated. Your own compliance with these Terms governs your continued consumer access.

18.5 Data Following Termination. Treatment and retention of personal information following termination are governed by the Consumer Privacy Policy, applicable law, and legitimate recordkeeping requirements. Moovinme may retain records of transactions, acceptance of legal terms, security events, and other information where reasonably necessary for legal, accounting, fraud-prevention, security, or compliance purposes.

18.6 Survival. Sections that by their nature should survive termination will survive, including provisions concerning intellectual property, restrictions, disclaimers, indemnification, limitations of liability, dispute-related provisions, and general provisions.

19. CHANGES TO THESE TERMS

19.1 Updates. Moovinme may update these Terms from time to time to reflect changes to the Service, law, business practices, or other legitimate needs. The effective date at the top identifies the version currently in effect.

19.2 Notice of Material Changes. If we make a material change that applies to your continued use of the Service, we may provide notice through the Service, by email, or by another reasonable method. When appropriate, including when required by law or when Moovinme determines that affirmative consent is appropriate, we may require you to affirmatively accept the revised Terms before continuing to use affected portions of the Service.

19.3 Non-Material Changes. Non-material changes may become effective when posted or on the effective date stated in the revised Terms.

20. GENERAL PROVISIONS

20.1 Relationship of the Parties. These Terms do not create a partnership, joint venture, agency, fiduciary, employment, franchise, or other similar relationship between you and Moovinme.

20.2 No Third-Party Beneficiaries. Except where applicable law requires otherwise, these Terms do not create third-party beneficiary rights. A sponsoring business is not a third-party beneficiary of your Consumer Terms merely because it provided a Sponsored Plan.

20.3 Governing Law. These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles, except to the extent applicable consumer-protection law requires otherwise.

20.4 Venue. To the extent permitted by applicable law, any judicial proceeding arising out of or relating to these Terms or the Service will be brought in the state or federal courts having jurisdiction over Marion County, Indiana, and you and Moovinme consent to the personal jurisdiction and venue of those courts. Nothing in this Section deprives a consumer of a right to bring a claim in another forum where applicable law prohibits that restriction.

20.5 Force Majeure. Moovinme will not be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, governmental actions, utility failures, internet or telecommunications failures, cloud or third-party infrastructure failures, cyberattacks not caused by Moovinme’s failure to use reasonable safeguards, or similar events.

20.6 Assignment. You may not assign or transfer these Terms or your Account without Moovinme’s prior written consent. Moovinme may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer of the Service or relevant business, subject to applicable law.

20.7 Waiver. A failure or delay by Moovinme to exercise a right under these Terms does not waive that right.

20.8 Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

20.9 Entire Agreement. These Terms, together with the Consumer Privacy Policy and any additional terms expressly presented and accepted for a particular feature or transaction, constitute the agreement between you and Moovinme concerning the consumer Service and supersede prior or contemporaneous agreements concerning the same subject matter.

20.10 Headings. Section headings are for convenience only and do not affect interpretation.

20.11 Electronic Communications. You consent to receive transactional and legal communications relating to the Service electronically, including by email or through the Service, subject to applicable law. This does not constitute consent to receive marketing communications where separate consent is required.

21. CONTACT INFORMATION

Questions about these Terms may be directed to:

Consumer support inquiries may be directed to support@moovinme.com.