MOOVINME BUSINESS PRIVACY POLICY

1. DEFINITIONS

“Authorized User” means an individual authorized to access Moovinme Business on behalf of a Business Customer, including an individual professional using Moovinme Business for their own business.

“Business Customer” means the individual professional, company, brokerage, team, property operator, employer, organization, or other business that purchases, receives, or uses Moovinme Business.

“Business Data” means information relating to a Business Customer, its Authorized Users, its account, purchases, Plan Credits, administrative activity, and use of Moovinme Business.

“Plan Credit” means an entitlement purchased or otherwise made available through Moovinme Business that may be used to provide a recipient with access to a Moovinme Consumer move-preparation plan.

“Recipient” means an individual to whom a Business Customer or Authorized User sends or assigns access to Moovinme.

“Recipient Delivery Data” means the limited information supplied or generated through Moovinme Business to deliver and administer a Moovinme invitation or gift, such as a recipient’s name, email address, invitation information, and redemption lifecycle status.

“Recipient Plan Data” means information a Recipient provides or generates after entering the Moovinme Consumer experience, including information about the Recipient’s home, move date, household, rooms, appliances, availability, responsibilities, tasks, plan, and preparation activity.

2. INFORMATION WE COLLECT

We collect information that is reasonably necessary to operate, secure, support, administer, and improve Moovinme Business and to conduct our business.

Account and Authorized User Information. We may collect names, email addresses, telephone numbers, authentication and account identifiers, job titles or roles, account status, and other information used to create, maintain, authenticate, or support an Authorized User’s account.

Business and Organization Information. We may collect a Business Customer’s business name, brokerage, agency, company, organization, team, property operation, employer, business address, industry, account configuration, administrative relationships, and similar business information.

Purchase, Billing, and Plan Credit Information. We may collect information concerning orders, purchases, Plan Credit balances and activity, transaction identifiers, billing status, invoices, pricing or commercial terms, and related records. Payment card and other payment credentials may be collected and processed by our payment processor rather than stored directly by Moovinme. We may receive limited information from the payment processor concerning a transaction, such as payment status, transaction identifiers, and limited billing information.

Recipient Delivery Data. When an Authorized User provides Moovinme to a Recipient, we may collect the Recipient’s name, email address, the identity of the sending Business Customer or Authorized User, invitation and delivery information, and the status of the invitation or redemption process. Business Customers and Authorized Users are responsible for providing Recipient information lawfully and having the authority or other lawful basis necessary to instruct Moovinme to use that information to deliver and administer the invitation.

Organizational Administration Information. For Business Customers with multiple Authorized Users, we may collect information about user provisioning, roles, permissions, administrative actions, account status, Plan Credit allocation or use, and other information necessary to administer the Business Customer’s relationship with Moovinme.

Communications and Support Information. We collect information you provide when you contact us, request support, communicate with sales or account personnel, submit feedback, participate in a meeting, or otherwise communicate with Moovinme.

Device, Log, and Usage Information. When you use Moovinme Business or our websites, we may automatically collect information such as IP address, browser type, device type, operating system, pages or screens viewed, dates and times of access, referring information, application events, error and diagnostic information, and other technical or usage information.

Analytics Information. We may collect information about how our websites and Business Service are used so that we can understand performance, improve the experience, evaluate features, troubleshoot issues, and make business and product decisions.

Marketing and Inquiry Information. If you request information, submit a contact form, communicate with us about a prospective Business relationship, attend an event, or elect to receive marketing communications, we may collect your contact details, interests, communications preferences, and information associated with the inquiry or relationship.

3. RECIPIENT PRIVACY AND THE CONSUMER RELATIONSHIP

Moovinme Business is designed to maintain a clear separation between the Business Customer’s use of Moovinme Business and a Recipient’s private use of Moovinme Consumer.

Before redemption, Moovinme may process Recipient Delivery Data as necessary to deliver, administer, secure, and support the invitation or gift.

After a Recipient redeems Moovinme and enters the Consumer Service, the Recipient establishes a separate Consumer relationship with Moovinme and is subject to the Moovinme Consumer Terms of Service and Consumer Privacy Policy.

A Business Customer’s purchase or provision of Moovinme does not give the Business Customer or its Authorized Users access to Recipient Plan Data. Business Customers and Authorized Users do not, merely because they provided or paid for Moovinme, receive access to the Recipient’s Move Plan, household information, rooms, appliances, availability, responsibilities, tasks, assignments, preparation progress, or other private Consumer activity.

Moovinme Business may display limited lifecycle information necessary to administer the Business Customer’s provision of Moovinme, such as whether an invitation was sent, redeemed, or expired. This limited lifecycle information does not include Recipient Plan Data.

A Recipient’s redeemed Consumer Move Plan remains governed by the Consumer relationship with Moovinme even if the Business Customer that provided the plan later closes its Business account or otherwise ends its relationship with Moovinme.

4. HOW WE USE INFORMATION

We may use personal information and Business Data to:

• create, authenticate, maintain, and administer Business accounts and Authorized Users;
• provide, operate, maintain, secure, and support Moovinme Business;
• process orders, payments, Plan Credits, billing, and related transactions;
• provision and administer Business Customers and Authorized Users;
• deliver Moovinme invitations or gifts to Recipients and administer the associated redemption lifecycle;
• provide customer support and respond to inquiries;
• communicate about accounts, transactions, security, service changes, legal matters, and other operational matters;
• detect, investigate, prevent, and respond to fraud, abuse, security incidents, unauthorized access, and violations of our agreements or policies;
• monitor performance, diagnose errors, maintain reliability, and improve the Business Service;
• perform analytics, research, product development, and business planning;
• create aggregated or de-identified information that does not reasonably identify an individual and use that information for lawful business purposes;
• comply with legal, regulatory, tax, accounting, reporting, and contractual obligations;
• establish, exercise, or defend legal claims and protect the rights, safety, and property of Moovinme, our customers, users, Recipients, and others;
• send marketing communications about Moovinme where permitted by law and consistent with applicable communication preferences; and
• evaluate and manage prospective customer, commercial, distribution, integration, and partnership relationships.

Where applicable law requires a legal basis for processing, our basis may include performance of a contract, steps taken at your request before entering a contract, our legitimate interests, compliance with legal obligations, or consent, depending on the circumstances.

5. TRANSACTIONAL AND MARKETING COMMUNICATIONS

We may send operational or transactional communications necessary to administer Moovinme Business, including account, authentication, purchase, billing, security, service, support, Plan Credit, invitation, and redemption-related communications. These communications are part of operating the Business Service and may not be subject to marketing opt-out choices.

We may separately send marketing or promotional communications where permitted by law. You may opt out of marketing emails using the unsubscribe mechanism provided in those messages or by contacting us. Opting out of marketing communications does not prevent us from sending necessary transactional or service communications.

If Moovinme offers text messaging, mobile telephone numbers, text-message opt-in information, and consent associated with such messaging will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose such information to service providers as necessary to deliver the messaging service or as otherwise permitted or required by law.

6. HOW WE DISCLOSE INFORMATION

We do not disclose personal information merely because doing so may be commercially useful. We disclose information where reasonably necessary to operate our business and the Business Service, complete transactions, comply with law, or as otherwise described in this Policy.

Service Providers. We may disclose information to vendors and service providers that perform services for us, such as cloud infrastructure and hosting, authentication, email delivery, payment processing, analytics, customer support, security, monitoring, communications, and professional services. These providers may access information only as necessary to perform services for Moovinme and subject to applicable contractual or legal obligations.

Business Customer Administrators. If you use Moovinme Business through an organization, authorized administrators for that Business Customer may have access to information necessary to administer the Business relationship and its Authorized Users, including account status, roles, permissions, provisioning information, and Business activity made available through the Service. Organizational administration does not give those administrators access to a Recipient’s Recipient Plan Data.

Legal and Safety Disclosures. We may disclose information when we reasonably believe disclosure is necessary to comply with law, regulation, legal process, or governmental request; protect rights, property, or safety; investigate fraud, abuse, or security matters; enforce agreements; or establish, exercise, or defend legal claims.

Corporate Transactions. Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law and appropriate protections.

Professional Advisors. We may disclose information to attorneys, accountants, auditors, insurers, financial advisors, and similar professional advisors where reasonably necessary for them to provide services to us.

At Your Direction. We may disclose information when a Business Customer or Authorized User directs or authorizes us to do so, subject to applicable law and the rights of other individuals.

We do not sell Recipient Plan Data to Business Customers, advertisers, data brokers, or other third parties. We do not disclose Recipient Plan Data to the Business Customer that provided the Recipient’s Moovinme plan merely because that Business Customer purchased or sponsored the plan.

7. PAYMENT PROCESSING

Payments may be processed by third-party payment providers. Those providers may collect payment card, bank, billing, or other financial information directly under their own privacy practices. Moovinme may receive transaction status, transaction identifiers, limited billing information, and other information necessary to administer the purchase and Business account. We encourage you to review the applicable payment provider’s privacy information when submitting payment information.

8. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, local storage, pixels, software development kits, and similar technologies to operate our websites and Business Service, maintain sessions, remember preferences, support authentication and security, understand usage, diagnose issues, measure performance, and improve our services.

Some technologies may be provided by analytics or other service providers. Where required by applicable law, we will provide appropriate choices or obtain consent for technologies that are not strictly necessary.

Browser or device settings may allow you to control certain cookies or similar technologies, although disabling necessary technologies may affect functionality.

9. ANALYTICS, AGGREGATED DATA, AND PRODUCT IMPROVEMENT

We may analyze Business Service usage and create aggregated, statistical, or de-identified information for purposes such as operating and improving Moovinme, understanding product usage, measuring performance, developing features, conducting research, forecasting, and business planning.

We will not intentionally use aggregated or de-identified information in a manner designed to re-identify an individual except where reasonably necessary to test or validate our de-identification processes or as permitted by applicable law.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Business Service, maintain accounts, administer purchases and Plan Credits, support customers, maintain security and fraud-prevention records, satisfy legal, tax, accounting, reporting, and contractual obligations, resolve disputes, and enforce agreements.

Retention periods may differ by category of information. For example, transaction and accounting records may need to be retained longer than routine application logs or support records.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal, operational, backup, security, and recordkeeping requirements.

Termination of a Business Customer’s account does not require deletion of information that Moovinme must or reasonably needs to retain for these purposes. It also does not terminate or delete a Recipient’s separately established Consumer relationship or Recipient Plan Data merely because the Recipient originally received Moovinme from that Business Customer.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, or disclosure.

No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. Business Customers and Authorized Users are responsible for maintaining the confidentiality of their account credentials and for promptly notifying Moovinme if they suspect unauthorized access or misuse.

We will respond to security incidents and provide notices as required by applicable law.

12. INTERNATIONAL PROCESSING

Moovinme and our service providers may process information in the United States and other locations where we or our providers operate. Privacy and data-protection laws in those locations may differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers of personal information, we will use appropriate transfer mechanisms or protections as required by law.

13. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include rights to request access, correction, deletion, portability, or information about our processing; to object to or restrict certain processing; to withdraw consent where processing is based on consent; or to appeal certain decisions concerning a privacy request.

You may also have the right to opt out of certain forms of targeted advertising, sale, or sharing if Moovinme engages in activity that falls within those definitions under applicable law. Moovinme will provide any legally required mechanisms applicable to such activity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact legal@moovinme.com. We may need to verify your identity before completing a request. If you make a request on behalf of another person, we may require proof that you are authorized to act for that person.

Certain information may be exempt from a request, or we may retain information where permitted or required by law.

14. INFORMATION PROVIDED ABOUT OTHER PEOPLE

Business Customers and Authorized Users may provide information about other people, particularly Recipient Delivery Data. If you provide another person’s personal information to Moovinme, you represent that you are authorized or otherwise have a lawful basis to provide the information and to instruct Moovinme to process it for the applicable Business Service purpose.

Do not provide Moovinme with sensitive personal information about a Recipient that is not required by the Business Service. Moovinme Business is designed so that the Recipient provides the information needed to build their private Consumer Move Plan directly to Moovinme after redemption.

15. CHILDREN

Moovinme Business is intended for business users who are adults and is not directed to children. We do not knowingly permit children under 18 to create or operate Moovinme Business accounts.

A Business user may provide a Moovinme invitation to an adult Recipient. The separate Moovinme Consumer Service governs participation by household members, including any permitted participation by minors, under the Consumer Terms of Service and Consumer Privacy Policy.

16. THIRD-PARTY SITES AND SERVICES

Moovinme Business may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, not this Policy. Moovinme is not responsible for the privacy practices of third-party sites or services that we do not control.

17. BUSINESS CUSTOMERS AND DATA-PROTECTION TERMS

Depending on the nature, location, and requirements of a Business Customer, Moovinme and the Business Customer may enter into additional data-protection, security, or processing terms. Any such written terms supplement this Policy and the applicable agreement between Moovinme and that Business Customer.

Nothing in this Policy changes the allocation of rights or responsibilities established by an applicable Sales Order, data-processing agreement, or other written agreement between Moovinme and a Business Customer.

18. CHANGES TO THIS POLICY

We may update this Policy to reflect changes to Moovinme Business, our data practices, technology, legal requirements, or other operational needs. When we do, we will update the Effective Date and make the revised Policy available through our website or Business Service.

If a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by applicable law.

19. CONTACT US

For questions, concerns, or privacy requests relating to this Policy or Moovinme Business, contact: